FREE SHIPPING WORLDWIDE
We strive to bring our customers great products, super value, and excellent customer service, and include free shipping to over 100 countries. Our products are usually shipped from Asia, including China and India. We provide trackable parcels by PostNL, SingPost, Cainiao, India Post, HK Post, SyPost, EMS, ePacket, along with the national postal services in numerous countries.
There are a few countries for we may need to add shipping charges and/or that we are currently unable to ship to. Usually these are small island countries, protectorates, and some countries in Asia and Africa. We will contact you separately when if this is the case before processing your order.
In March 2022, shipping to Macau and Hong Kong is still unavailable. This means we are, for reasons not up to us, unable to ship to these countries right now. We will update the information as soon as shipping is again available. Note, Taiwan and Ukraine is partly available.
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SHIPPING TO MORE THAN 150 COUNTRIES
We are proud to offer international free shipping to over 100 countries! However, there are some locations that we are unable to ship to. If you are from one of those countries we will contact you. We are also happy to assist you if you contact us before ordering.
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CUSTOMS DUTIES AND VAT
Please notice that we do not have control of custom duties or VAT once your order has been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and that you may need to custom duties and/or VAT when your order arrives in your country.
For several countries, we add taxes when you place your order. On July 1, 2021, the European Union member countries added advance VAT payments for purchases delivered from outside the EU. The percentage is usually between 15% to 24%, while the exact percentage depends on the country. Business customers can request that a purchase is VAT free and handle customs clearance themselves upon arrival.
For United States, State Tax and Sales Tax are added and it is typically around 10%.
Other countries for which we have advance VAT payments are New Zealand (GST-15%), Australia (GST-10%), Norway (MVE-25%), and Turkey (New Import Tax-50%).
For South Korea, Taiwan, Turkey, Brazil, and the Canary Islands (Spain), we do need your ID number. For South Korea, we need your Personal Clearance ID, which is a 12-digit number starting with P. For Turkey, we need your Turkish ID number given by MERNIS, which is 11 digits. For Brazil, we need your CPF (Cadastro de Pessoas Físicas) number. The numbers are not used by us, but are required by the customs in your country. Please send this to us by email or in a chat message.
SHIPPING TIME
Shipping time varies by location, while these are our estimates. Please note COVID-19** delays.
| Location | Estimated Shipping Times* |
|---|---|
| Europe | 15-35 Business days |
| United States, Canada | 15-35 Business days |
| Australia, New Zealand | 15-35 Business days |
| Asia | 15-35 Business days |
| Central & South America | 15-40 Business days |
| Africa | 15-45 Business days |
* Before COVID-19, our guaranteed delivery time was 45 business days, along with a 2-5 day processing time.
** PLEASE NOTE: COVID-19 has affected delivery times in various way that are beyond our control, such freight times, customs processing, and handling at national post offices. Our guaranteed delivery time since the COVID-19 pandemic is 75 working days. While the vast majority of all order will be delivered long before the guaranteed delivery time, some parcels will be delayed. Note that you have 15 days to inform us about a missing order after 75 days. We will then refund you or reship another parcel for free.
The guarantee is not valid if your order was seized by your local customs because the nutritional supplement you ordered is not permitted in your country. Please ask your customs in advance if a supplement is allowed in your country.
TRACKING
We send out order confirmations by email that contains a tracking number once your order is shipped. However, in rare occasions due to the free shipping, tracking is unavailable or available only for part of the route. Please note that items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
Orders can be tracked by different providers depending on how it was shipped, such as Post Netherlands, Track24, 17Track, Parcelapp, Sytrack, India Post, Kingtrans, and Singapore Post. Orders to Taiwan are tracked by a separate express delivery XH-Track. Notice that even if your tracking information is not available on one site, it may still be traceable on another. Send us a chat message if you can’t trace the shipped parcel and we will send you the right link.
Missing your order confirmation or tracking number? Always check your spam folder first. Some customers using Hotmail/Outlook and Yahoo/AOL email addresses have had problems receiving our emails. Please use another email address if possible when placing your order.
Please contact us If you have any other questions and we will do our best to help you out!
